Job Title: Help Desk Specialist
Posted By: City of Missoula
Opening Date: May 12, 2025
Support the People Who Support Your Community
Are you a tech-savvy problem solver who enjoys helping others? The City of Missoula is looking for a Help Desk Specialist to provide essential technical support to the employees who keep our city running. From resolving computer issues to deploying new devices, your work will directly empower teams across departments to serve the public more effectively.
A Role That Grows with You
This is more than just a help desk job—it's an opportunity to grow your career through a formal career ladder with clear pathways for advancement. You'll handle a wide variety of tasks, from desktop support and troubleshooting to maintaining audio-visual systems and onboarding new employees. Whether you're providing remote support or jumping in on-site, no two days will be the same.
Make an Impact with Every Ticket
You'll be part of a collaborative and supportive IT team that values initiative, clear communication, and service-oriented thinking. Your ability to solve problems efficiently—and explain solutions clearly to users of all technical levels—makes you a critical bridge between technology and the people who rely on it every day.
Priority screening of applications will begin on Tuesday, May 27, 2025. Applicants applying on or after this date will only be considered if a competitive applicant pool is not received.
To Apply: All applicants must submit the City of Missoula application AND Cover Letter explaining your interest in this position and detailing how your experience and education meet the qualifications.
Resumes will not be reviewed. All details should be entered on the application.
This position is part of a formal career ladder tying pay progression to the advancement and complexity of assigned duties and responsibilities.
**The full pay range for each career ladder is below and will increase each year for longevity and cost of living adjustments.
Career Ladder I - $21.55 - $25.10/hour
Career Ladder II - $26.53 - $30.90/hour
Career Ladder III - $30.15 - $35.51/hour
Contact Info
Name: Emmalee Plenger
Phone: 4065526136
Email: [email protected]
Job Posting Help Desk Specialist